Returns

1. General Return Policy
At Embroidery Hub Australia, we take pride in providing high-quality embroidered and printed products. If you are not completely satisfied with your purchase, we offer a return or exchange on eligible items under the following conditions:

  • Return Window: Returns must be requested within 14 days of receiving your order.
  • Eligibility: To be eligible for a return, items must be unused, unworn, and in their original packaging with all tags intact. Custom and personalized products are non-returnable unless they are defective or incorrect due to an error on our part.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

2. Custom and Personalized Orders
Due to the nature of custom and personalized orders, we cannot accept returns or exchanges for items that have been embroidered, printed, or otherwise customized unless there is a manufacturing defect or an error on our part. If you receive a custom item that is damaged or incorrect, please contact us within 14 days of receiving it to resolve the issue.

3. Return Process
To initiate a return, please follow these steps:

  1. Contact Us: Email us at info@embroideryhubaustralia.com.au with your order details, reason for the return, and any relevant photos if the item is defective or incorrect.
  2. Approval: Once your return is approved, we will provide instructions for returning the item.
  3. Shipping: You are responsible for return shipping costs, except in cases of defect or error on our part. We recommend using a trackable shipping service as we cannot guarantee receipt of returned items.

4. Refunds
Once your return is received and inspected, we will notify you of the status of your refund. If approved, a refund will be processed to your original payment method within 5-10 business days. Shipping costs are non-refundable, and refunds are issued for the product cost only unless the item is defective or incorrect.

5. Exchanges
If you wish to exchange an item for a different size or color, please contact us to confirm availability. Once the original item is returned and inspected, we will ship the replacement item. Customers are responsible for shipping costs for exchanges, except in cases of defect or error.

6. Non-Returnable Items
Certain items are non-returnable, including:

  • Custom and personalized products
  • Items on sale or clearance
  • Gift cards

7. Damaged or Incorrect Items
If your item arrives damaged or does not match your order, please contact us within 14 days of receipt. We will arrange for a replacement or refund as appropriate and cover the return shipping costs in such cases.

8. Contact Us
If you have any questions about our Returns Policy or need assistance, please contact us at:

Thank you for choosing Embroidery Hub Australia. We are dedicated to ensuring your satisfaction with our products and services.

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