1. Processing Time
All orders are processed within 3-5 business days. Custom and bulk orders may require additional time, typically between 7-10 business days, depending on the complexity and volume of the order. Orders are not processed on weekends or public holidays.

2. Shipping Rates and Delivery Estimates
Shipping charges are calculated at checkout based on the weight, dimensions, and destination of the order. Standard shipping typically takes between 3-7 business days within Australia. Expedited shipping options are available upon request, and delivery times may vary.

3. Shipping Destinations
Currently, Embroidery Hub Australia ships Australia-wide. International shipping is not offered at this time.

4. Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can track your order through our courier partners’ websites using the tracking information provided.

5. Shipping Delays
While we strive to deliver your items within the specified timeframe, delays may occur due to unforeseen circumstances such as extreme weather, holiday periods, or courier service disruptions. If a significant delay occurs, we will contact you as soon as possible.

6. Damages
Embroidery Hub Australia is not liable for any products damaged or lost during shipping. If your order arrives damaged, please contact the shipment carrier or our customer service team to file a claim. Be sure to save all packaging materials and damaged goods before filing a claim.

7. Returns and Exchanges
Please refer to our Returns Policy for information regarding returns and exchanges. Custom and personalized orders are typically non-refundable unless there is a manufacturing defect.

For further assistance, please contact us at:
Email: info@embroideryhubaustralia.com.au
Phone: +61 418 996 119

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Thank you for choosing Embroidery Hub Australia for your custom embroidery and print needs!